HD 450 PRO immediate help
HD 450 PRO immediate help
Introduction
In this chapter you will find out
- what types of messages there are
- how you behave when disturbed
- What you can do before calling support
- what you can do if nothing appears on the displayMitteilungen
A notification is not a disruption. These are for your information and to help you operate the device.
Warnings
A warning is not a malfunction. They help you ensure trouble-free operation and identify undesirable conditions. Pay attention to these warnings in good time to avoid malfunctions.
Fault report
If safe operation or cleaning and disinfection is not guaranteed, error messages will be displayed. These can appear on the display shortly after switching on the device or during a program run. If a fault occurs during a program run, the program is aborted and indicated by a signal tone.
If a program is canceled before the drying phase begins, the items to be washed are considered NOT cleaned and disinfected. The program MUST therefore be started again. If a program is canceled before the drying phase begins, the items to be washed are considered NOT cleaned and disinfected. The program MUST therefore be started again. Complete cleaning and disinfection of the items to be washed is a prerequisite for subsequent reuse and/or sterilization.
Failure to do so endangers the health of your patients and the practice team.
Before you report
Follow the instructions that appear on the device display in connection with a warning or fault message.
You will find the most important events with possible causes and corresponding operating instructions listed in the table below.
You can access the service form here
General event | Possible cause | What you can do |
Beating or rattling noises in the wash chamber | Rinsing arm hits the instruments and vessels or is blocked | Cancel the program, re-sort the items to be washed and start the program again |
White coating on the instruments | The descaling system is not programmed | Check the water hardness of the tap water and if necessary . Have the descaling system reprogrammed |
Remnants of dental cement remained on the instruments | Clean instruments manually before the cement hardens | |
Staining on the instruments | Missing neutralizing agent | fill rinse aid into the device< /td> |
Streaks on the instruments | Overdose of the neutralizing agent | Adjust dosage, no rinse aid is necessary when using demineralised water |
Rust in the device and/or on instruments | Introduction of foreign rust through rust particles in the water | Using a VE cartridge |
Instruments not suitable for thermal processing | Check instruments carefully for rust, sort out affected devices, run the service program twice. | |
Use only reprocessable and thermostable instruments up to 95°C. To do this, contact the instrument manufacturer | ||
Lack of cleaning results | Basic basket or insert baskets/frames are incorrectly loaded or too full | Sort the dishes correctly according to the loading pattern and do not overload the device |
Loading leads to flushing shadows | Avoid dishwashing shadows | |
Soils that have dried too much | Do not allow dirt to dry, items to be washed must be pretreated | |
Flushing arm nozzles or injection rail nozzles are blocked | Remove blockages in the nozzles | |
Sieves in the pump sump are dirty | Clean the coarse, fine and micro sieves and use the service program with the service tab. | |
Device does not start, nothing on the display | Device is not switched on | Switch on the device at the power switch |
Mains plug not plugged in | Plug in the power plug | |
Device protection or house fuse has tripped | Activate fuse (see nameplate for minimum fuse) | |
Residual moisture on the instruments | Basic basket or insert baskets/frames loaded incorrectly or too full | Sort the dishes correctly and do not overload them |
Door was closed for a long time after the end of the program (see log) | Dry the instruments, open the door earlier after the end of the program (after approx. 10-15 minutes) | |
Residual moisture in hollow instruments | Dry narrow-bore instruments with sterile compressed air | |
The year 2011 is displayed on the batch record | At least one battery on an electronic component is empty | Batteries may only be changed by authorized personnel |
Contact customer service | ||
The year 1899 is displayed on the batch record | HD Printer – Software outdated | Update of the documentation software necessary. Download from website IC Medical |
Batch log display: Error in the cleaning and disinfection phase | HD Printer – Software outdated | Update of the documentation software necessary. Download from website IC Medical |
Batch protocols cannot be read from USB stick | USB stick defective | Use another USB stick |
USB socket loose / defective or memory in the device is defective |
Contact customer service |
Fault reports
Event | Fault/warning notice | Possible causes | What you can do |
201 | Power failure | A running program was interrupted by a power failure | Program needs to be restarted. Disinfection is not guaranteed |
Check the home security | Do not switch off the device using the power switch while the program is running | ||
202 | Door was opened | Door was opened during the cleaning and disinfection process | Cleaning and disinfection process was not completely completed |
Close the door and restart the program | |||
203 | No fresh water supply | Stopcock closed | Open stopcock |
Strainer of the inlet hose clogged | Check the strainer of the inlet hose | ||
Inlet hose kinked during installation | Check the routing of the inlet hose | ||
204 | Drain pump blocked | Drain hose kinked, drain or drain hose blocked | Check the wastewater hose for kinks and crushing |
Foreign bodies in the drain pump | |||
205 | No process chemistry detected | Forgot to insert the process chemistry | Insert thermal tab |
Program must be restarted | |||
206 | Injection pump | Injection filter clogged | Remove and check filter |
Install new injection filter | |||
207 | Conductance too high | The water quality was in the last rinse cycle too bad | Remove any remaining process chemicals from the machine |
Process chemistry has not completely dissolved | Restart the program | ||
208 | Spray arm does not rotate | Spray arm is blocked by items to be washed | Re-sort the items to be washed, remove blockages |
Flushing nozzles clogged | Clean spray arm | ||
209 | Process was canceled manually | Cleaning and disinfection process was stopped by user | Cleaning and disinfection process was not completely completed |
Program must be restarted | |||
301 | Flood switch active | Leaks in the device (e.g. water, washing liquid, process media) | Stop water supply |
Be sure to notify your specialist dealer/customer service | |||
If there is liquid in the device, e.g. in the base pan, it can also be process media in the event of damage. Please also note the safety instructions from the manufacturers of the process media | |||
302 | Fresh water supply with closed inlet valve | Inlet valve defective | Immediately close the water supply |
303 | Overtemperature | Electronics defective | Start the program again, if the error repeats, contact service |
304 | Undertemperature | Heating defective | Start the program again, if the error repeats, contact service |
305 | Circulation pump defective | Foreign bodies in the pump wheel | Start the program again, if the error repeats, contact service |
306 | Heating temperature sensor | No water | Check water supply |
Temperature sensor defective | Start the program again, if the error repeats, contact service | ||
307 | Temperature sensor chamber | Temperature sensor defective | Start the program again, if the error repeats, contact service |
308 | Internal error | Software error | Switch off the device and restart it |
Component error | Call service |
Documentation software IC Medical Printer
Currently current version 2.55.1
How do I check my version?
- To do this, open the HD Printer or IC Medical Printer program and click on the ? on the top line.
- A window opens showing the version number.
ensure that your new IC Medical Printer works smoothly, please uninstall your previous HD Printer in advance. Please note that all HD Printer batch records must be archived.
Please also open the instructions for installing the new IC Medical Printer software version and follow the instructions.
Anweisung Software IC Medical Printer aufspielen
If you have any questions, please contact us at support@icmedical.de.
Maintenance package for thermal disinfector HD 450
Preventative maintenance and regular checks increase the operational safety of your HD 450 PRO thermodisinfector and avoid unnecessary repairs.
Please fill out this form completely and send it by fax to 07181 7060-99